Privacy Policy

Introduction

Skyforma LLC ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website skyforma.top and use our services.

By using our website and services, you consent to the data collection practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our website or services.

Data Controller Information

Skyforma LLC is the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our contact details are:

• Company: Skyforma LLC
• Address: Kerkstraat 105, 5020 OV Tilburg, North Brabant, Netherlands
• Email: privacy@skyforma.top
• Phone: +31 139152461

Data We Collect

We collect various types of information in connection with our services, including personal information that you provide directly to us and information that is automatically collected when you use our website. The data we collect includes:

Personal Information You Provide

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, and other registration details
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Communication Data: Information you provide when contacting us, including messages, feedback, and support requests
• Course Data: Progress, completion status, quiz results, and learning preferences

Automatically Collected Information

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, click patterns, referring websites
• Cookies and Tracking Technologies: As described in our Cookie Policy

How We Use Your Information

We use the personal information we collect for various purposes, including how we use your information to provide and improve our services. The specific uses include:

Service Provision

• Providing access to our courses and educational materials
• Processing payments and managing your account
• Delivering customer support and responding to inquiries
• Tracking course progress and providing certificates

Communication

• Sending course updates and important service notifications
• Responding to your questions and support requests
• Providing educational content and tips (with your consent)
• Sending marketing communications (where permitted by law)

Improvement and Analytics

• Analyzing website usage to improve our services
• Developing new courses and features
• Conducting research and analytics
• Ensuring website security and preventing fraud

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: To provide our services and fulfill our contractual obligations
• Legitimate Interest: To improve our services, ensure security, and conduct business operations
• Consent: For marketing communications and non-essential cookies (where required)
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and providing services, including:

• Payment processing companies
• Email service providers
• Cloud hosting services
• Analytics providers

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses
• Certification schemes and codes of conduct

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our data retention practices include:

• Account Data: Retained while your account is active and for 3 years after closure
• Course Progress: Retained for the duration of your access period plus 1 year
• Communication Records: Retained for 3 years for customer service purposes
• Marketing Data: Retained until you opt out or for 2 years of inactivity

Your Rights

Under GDPR and other applicable privacy laws, you have the following rights regarding your personal data:

Access and Portability

• Right of Access: Request a copy of the personal data we hold about you
• Data Portability: Receive your data in a structured, machine-readable format

Correction and Deletion

• Rectification: Correct inaccurate or incomplete personal data
• Erasure: Request deletion of your personal data (subject to legal obligations)

Processing Control

• Restriction: Limit how we process your personal data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us at privacy@skyforma.top or +31 139152461. We will respond to your request within one month.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Employee training on data protection

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@skyforma.top
• Phone: +31 139152461
• Address: Skyforma LLC, Kerkstraat 105, 5020 OV Tilburg, North Brabant, Netherlands

Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the relevant data protection supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).